Reply faster without adding headcount
Teams keep WhatsApp in one shared queue instead of a single phone.
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Commerce operations
Track, update, and fulfil WhatsApp orders in one place
From cart confirmation to delivery updates — manage the full order lifecycle and keep customers informed on WhatsApp.
Works with the tools businesses already use
Order management built for conversational commerce
Capture orders in chat
- Accept carts, custom requests, and COD confirmations on WhatsApp.
Confirm & collect payment
- Send pay links, receipts, and order summaries automatically.
Update fulfilment status
- Notify customers when orders are packed, shipped, or ready.
Handle changes & returns
- Process modifications and RMA requests in-thread.
Analyse performance
- Track conversion, AOV, and fulfilment SLAs by channel.
Digitize customer touchpoints with tailored solutions
Order tracking
Delivery notifications
Partial fulfilments
COD verification
Bulk order handling
Refund updates
Explore more use cases and applications for your business with PangoTalk experts.
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Commerce ops without leaving WhatsApp
Sync order state with your catalogue, promotions, and support inbox.
Unified order dashboard
Filter by status, channel, agent, or date range.
Automated status messages
Template-based updates reduce manual copy-paste.
Agent order actions
Edit lines, add notes, and re-send receipts from Team Inbox.
Export & reporting
Download order data for accounting and ops reviews.
Why teams choose PangoTalk
35%
fewer WISMO tickets with proactive updates
2×
repeat purchase rate with post-order engagement
Real-time
order sync across chat and dashboard
Business Owner PangoTalk CustomerPangoTalk helped us turn WhatsApp into a real revenue channel — faster responses, happier customers, and measurable ROI from every campaign.
We connect with your customers, and your favourite tools.
Our integration hub offers connectors to Shopify, payment gateways, CRMs, and more.
See all integrations →
Customer success stories
Turn chats into orders
Catalogues, payments, and status updates stay inside the conversation.
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Stay useful after the sale
Delivery notes, reminders, and offers go out on the channel people already read.
Find out more →Frequently asked questions
Can customers place orders entirely on WhatsApp?
Yes — pair Manage Orders with Catalogue and chatbot checkout flows.
Do you support multiple stores?
Multi-store setups are available on higher plans.
Can I integrate with Shopify or WooCommerce?
Use PangoTalk Integrations to connect external storefronts.
Are payment gateways supported?
Send payment links and record paid status against orders.
Ready to start a conversation?
Get connected to see how PangoTalk can support your business and customer engagement goals.
Let's talkReady to grow your business on WhatsApp?
Join thousands of businesses using PangoTalk to connect, sell and support customers on the world's most popular messaging app.
