Reply faster without adding headcount
Teams keep WhatsApp in one shared queue instead of a single phone.
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Collaborative support
One shared inbox for every WhatsApp conversation
Assign, collaborate, and resolve customer chats faster with routing, notes, tags, and real-time visibility for your whole support team.
Works with the tools businesses already use
Coordinate support from first message to resolution
Centralise every chat
- Bring WhatsApp, campaign replies, and bot hand-offs into a single workspace.
Route to the right agent
- Use teams, skills, and load balancing so customers reach help quickly.
Collaborate in context
- Add internal notes, @mention teammates, and share draft replies.
Track SLAs & quality
- Monitor response times, open queues, and conversation outcomes.
Improve with insights
- Review tagged topics and recurring issues to refine playbooks.
Digitize customer touchpoints with tailored solutions
Multi-agent support
Supervisor oversight
Sales & support hand-off
Shift management
Canned responses
Customer history
Explore more use cases and applications for your business with PangoTalk experts.
Explore PangoTalk
Built for teams that live in WhatsApp
Professional inbox tools on top of the world's most popular messaging app.
Smart assignment
Round-robin, manual claim, or rule-based routing to the right queue.
Conversation tags
Label by topic, priority, or campaign for reporting and follow-up.
Live translation
Assist global customers with in-thread translation support.
CRM-ready context
Pull contact and order data alongside each chat.
Why teams choose PangoTalk
50%
reduction in average handle time with shared context
5×
more conversations managed per agent
99.9%
platform uptime for mission-critical support
Business Owner PangoTalk CustomerPangoTalk helped us turn WhatsApp into a real revenue channel — faster responses, happier customers, and measurable ROI from every campaign.
We connect with your customers, and your favourite tools.
Our integration hub offers connectors to Shopify, payment gateways, CRMs, and more.
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Customer success stories
Turn chats into orders
Catalogues, payments, and status updates stay inside the conversation.
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Stay useful after the sale
Delivery notes, reminders, and offers go out on the channel people already read.
Find out more →Frequently asked questions
How many agents can use the inbox?
Plans scale from small teams to large contact centres — add seats as you grow.
Can agents work from mobile?
Agents can respond from the web dashboard; mobile workflows depend on your setup.
Does it integrate with chatbots?
Yes. Bots can open tickets in Team Inbox when human help is required.
Can I restrict who sees certain chats?
Role-based access and team queues keep sensitive conversations scoped.
Ready to start a conversation?
Get connected to see how PangoTalk can support your business and customer engagement goals.
Let's talkReady to grow your business on WhatsApp?
Join thousands of businesses using PangoTalk to connect, sell and support customers on the world's most popular messaging app.
